ACER (African Career Education and Resources Inc.) is the leading organization working with African immigrants in the Northwest suburbs. ACER builds power to achieve systemic change that advances racial and economic equity for our communities. Mirror Ink was brought on to provide strategic development and consulting for ACER’s Economic Development department, which lacked established processes and documentation for several key programs, leading to a high rate of employee turnover.
Mirror Ink created a Custom Expansion Program to solve these issues. After closely observing the situation, we noticed several inefficiencies with the intake and onboarding process for ACER’s consultants. We created documentation to establish an efficient onboarding and training process for new recruits to clearly understand the technical assistance program, its intended clients, how they work, and how best to assist them. We also built outreach programs to secure new clients and facilitated team-building meetings.
Our efforts yielded better organization, efficient data retention, and a complete understanding of roles and processes within ACER’s team, along with an influx of new recruits. The services we provided are a Custom Expansion Program, Consulting on Staff Development and Training, and Program Design and Development.
